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Window handle turning but the window won't lock, or stiff and hard to open? The fault is usually the window locking mechanism inside the edge of the sash, not the handle. We stock replacement window locks for uPVC, double glazed and aluminium windows: espag locks, shootbolt gearboxes, extension rods and frame keeps from Maco, Avocet, Mila, Saracen, Nico, Yale and Versa.
Most window lock replacements are a simple swap once you know the type and measurements. Check the type first, then use the measuring guide below before you order.
Inline espag locksSpindle on the centre of the faceplate
Offset espag, flat faceplateSpindle set back from a flat strip
Offset espag, U-railSpindle set back from a U-shaped channel
Shootbolt gearboxes & rodsBolts that lock into the top and bottom of the frame
Window keepsStriker plates on the frameMost opening uPVC windows use one of two locking systems. Look at the metal strip on the opening edge of the window (the sash) with the window open.
On an inline espag, the square hole for the handle spindle sits in the centre of the faceplate. On an offset espag, the spindle hole is set back from the faceplate, so the handle sits further in from the edge of the window. Offset locks are made with either a flat faceplate or a U-rail (a U-shaped channel), so check which yours has.
From the face of the faceplate to the centre of the spindle hole. 20mm and 22mm are the most common on uPVC windows.
Is it a flat strip or a U-shaped rail? Measure the width, for example 13mm, 14mm or 16mm, and the overall length.
Count the mushroom cams or rollers and note where they sit, measured from the centre of the spindle hole, so they line up with the keeps on your frame.
Look for a name or part number stamped on the faceplate or gearbox (for example Maco, Avocet, Mila or Saracen). For shootbolt locks, also note the series, such as MK1, MK2 or 8 Series.
Tip: remove the old lock before ordering if you can. Measuring the lock itself is far more reliable than measuring through the frame, and it lets you check for markings and part numbers.
Open the window fully and remove the handle (two screws under the cover caps). Undo the screws along the faceplate on the edge of the sash, then ease the old mechanism out of its groove; it may need a gentle lever with a flat screwdriver. Fit the new espag lock or gearbox in the same position, refit the screws and handle, and check it locks smoothly with the window open before you close it.
If the handle turns freely but the window will not lock or open, or the handle drops and feels loose, the gearbox inside the lock has usually failed and the lock needs replacing. If the handle itself is cracked, wobbly on its screws or the spindle has snapped, you may only need a new window handle. A stiff handle can also be caused by worn or misaligned window keeps on the frame.
Usually, yes. Most espag and shootbolt locks are held in by a handful of screws along the faceplate. The handle comes off first, then the old lock slides out of the groove in the sash. The new lock must match the type, backset and faceplate of the old one.
It describes where the handle spindle hole sits. Inline means it is in the centre of the faceplate; offset means it is set back from the faceplate by the backset measurement, usually 20mm or 22mm.
Not always. If the keeps on the frame are worn, bent or the window feels draughty when locked, replacing them at the same time helps the new lock pull the window in tightly. Keeps need to match the cams on your lock.
On many systems they are. Check whether your existing lock has separate extension rods clipped or screwed to the gearbox, and match the brand and series so the rods connect correctly.
No. Double glazed uPVC windows use the same espag and shootbolt locking mechanisms described above. Match the type, backset, faceplate and locking points of your existing lock.
Send us photos of the lock, the faceplate and any markings, with a tape measure in shot, through our part identification service and we will help you find a match.
Not sure which window lock you have? Send us a photo of the faceplate through our part identification page and we'll match it for you.
Send us a photo to identify your partMonday to Friday, 8:30–12:30 and 13:00–15:30