Need to send something back?
Our returns portal finds your order, lets you pick the items you’re returning, and gives you the return address and instructions straight away. No need to email us first.
Opens at returns.jcphardware.co.uk, our secure returns portal.
How it works
You’ll need: your order number (it’s on your order confirmation email) and either the email you ordered with or your delivery postcode.
Enter your order number and your email or postcode.
Tick what you’re sending back and tell us why.
We show you the return address and how to post it.
Once your return arrives we check it and refund you to your original payment method. Our full returns policy is on the Return & Shipping Policy page.
Need a different item instead?
We refund rather than exchange. Return the item for a refund and order the one you need, so you’re not waiting on us.
Bought on Amazon or eBay?
Please start the return through Amazon or eBay, not here. They handle returns for those orders.
Stuck? Email sales@jcphardware.co.uk or call 01209 200564 (Mon–Fri 8:30–12:30 & 13:00–15:30).
Start a return