Where do you need help?
Start a return Sending something back, or received a wrong or damaged item? Find your order and get return instructions straight away. Start a return → Help finding a part Not sure what you need? Send us a photo and we’ll identify the correct replacement for you. Send us a photo → Frequently asked questions Answers about ordering, delivery, returns, payments, trade accounts and warranties. Browse FAQs → Delivery & returns policy Delivery services and times, tracking, our 30-day returns policy and your rights. Read the policy → Door handle finder Enter a few measurements from your old handle and we’ll show the handles that fit. Find my handle → Euro cylinder size guide Measure your old cylinder and we’ll show the size that fits, with every lock we sell in that size. Find my size →
The quickest way to get help Many door and window parts look very similar, so a clear photo is almost always the fastest route to an accurate answer. Send a few photos from different angles, plus any measurements you have.
Still can’t find what you’re looking for?
Email sales@jcphardware.co.uk or call 01209 200564, Mon–Fri 8:30–12:30 & 13:00–15:30. We typically reply within 1 hour.