We currently deliver throughout the UK mainland. Unfortunately, we are unable to deliver to the Channel Islands or Southern Ireland at this time.

Please note that full length door locks and other long items are only available for UK mainland deliveries, and exclude highlands and Islands due to courier restrictions.

• Standard Deliveries: We primarily use Royal Mail for standard UK mainland deliveries
• Heavier/Oversized Items: TNT or DPD may be used for larger shipments
• Premium Tracked: Orders with expedited shipping are sent via Royal Mail Tracked 24, DPD or TNT (for oversized items)
• Same-Day Dispatch: All orders placed before 12:00 noon on a working day (Monday-Friday, excluding weekends, Bank Holidays) are shipped the same day

If your parcel was returned to us because of a missed delivery, please contact our customer service team. We'll be happy to arrange redelivery of your order if still required.

I haven't received my order - what should I do?

If your order hasn't arrived within the expected timeframe, please contact us immediately. We'll trace your package and either:

• Provide tracking information if it's still in transit
• Arrange for a replacement if the package is lost
• Process a refund if preferred

What if I received the wrong item?

If we have sent you the wrong item:

1. Contact our customer service team right away
2. We'll dispatch the correct item promptly
3. We'll arrange for a returns label to be sent at no cost to you

What if my item arrived damaged?

For items damaged during transit:

1. Take photos of the damaged packaging and product if possible
2. Contact us within 30 days of delivery
3. We'll investigate and send a replacement
4. We'll arrange for a returns label to be sent at no cost to you

How do I return items?

For account holders:

1. Log in to your account
2. Navigate to the 'Orders' section
3. Click 'Return Items' next to the relevant order
4. Follow the on-screen instructions to complete your return request

For guest order   please return your order directly to our address below, and include your order ID (found on the despatch email) and delivery address.

JCP Hardware, Unit 1A Barncoose, Industrial Estate, Barncoose, Redruth, Cornwall, TR15 3RQ 

What if I ordered the wrong product?

We've Got You Covered!

We understand that selecting the perfect item isn't always straightforward. If you've ordered something that doesn't meet your needs:

1. Reach out to our customer care team as soon as you realise the mistake
2. Our product specialists will help you identify the right option for your needs
3. You can return the incorrect item (in original condition with packaging)
4. Once we receive your return, we'll process it according to our standard policies

What if I'm not satisfied with product quality?

Your satisfaction is our priority:

• Simply return your item within 30 days of delivery
• Items should be in their original condition with packaging
• We'll promptly process a full refund of your purchase price
•  No complicated forms or lengthy approval process
•  Questions about returns? Our customer care team is ready to assist you at sales@jcphardware.co.uk

How can I get a VAT invoice?

VAT invoices are automatically emailed to you when your order is dispatched.

For account holders:

1. Log in to your account
2. Go to 'My Account' and select 'Orders'
3. Locate the relevant order
4. View and print your VAT invoice

For guest orders: Email us at sales@jcphardware.co.uk with your order number to request a VAT invoice.

Do you offer custom-made Avocet ABS Cylinders?

Yes, we offer custom-made Avocet ABS cylinders. Please note that custom items:

• Are made specifically to your requirements
• Can only be returned if faulty, damaged in transit, or incorrectly manufactured
• Cannot be returned due to incorrect measurements, key codes, or color choices supplied by you