Help & FAQs

Send us clear photos of your existing part using our part identification service, on WhatsApp or by email.

Many window and door parts look very similar, so clear photos from several angles plus the key measurements are usually the fastest way for us to identify the correct replacement.

Many uPVC, aluminium and timber window and door parts look almost identical but differ by a few millimetres, or by their fixing positions, handing or operation. Clear photos and measurements help us identify the replacement accurately and reduce the chance of you ordering the wrong part.

Please check the part before fitting or installing it.

Place the new part alongside your existing part and compare the overall size, shape, fixing positions and the measurements shown on the product page. For a door handle, that can include fixing centres, PZ measurement, spindle position, backplate size and spindle type.

Please don’t screw, bolt or install a product just to find out whether it fits. Fitting can leave screw marks, spindle marks, scratches or other signs of installation, which reduce the value of the product and may affect the refund if you later return it.

Not sure? Send us photos and measurements before fitting and we’ll help.

Standard delivery: orders placed before 2:00pm Mon–Fri are normally despatched the same working day.

Longer items (900mm–1200mm) and multipoint door locks: these go by Parcelforce, so order before 1:00pm Mon–Fri for same-day despatch.

Express, next working day: order before 1:00pm Mon–Fri for same-day despatch and next working day delivery.

Orders placed after the cut-off, at the weekend or on a bank holiday are despatched the next working day. The estimated delivery date for each option is shown at checkout.

Yes. We offer free standard UK delivery on all orders. Most small and medium items go by Royal Mail Tracked 24, and longer or oversized products by Parcelforce.

If you need it sooner, choose our paid Express, next working day service at checkout. See our Delivery & Returns page for full details.

Yes. Choose Express, next working day (Parcelforce 24) at checkout. Order before 1:00pm Mon–Fri and we’ll despatch the same day for delivery the next working day. The Express price is shown at checkout before you pay.

Express is available to all UK addresses, although delivery to the Scottish Highlands, islands and Northern Ireland may take longer. Express isn’t available for orders containing multipoint door locks.

Orders placed after 1:00pm, at the weekend or on a bank holiday are despatched the next working day. See our Delivery & Returns page for full details.

We deliver within the UK and Northern Ireland, including the Scottish Highlands & Islands, Isle of Man and Isle of Wight. We don’t currently deliver to the Republic of Ireland, BFPO addresses or overseas. See our Delivery & Returns page for full coverage.

Tracking details are emailed automatically when your order is despatched. Account holders can also log in and find tracking under My Account → Orders.

First, check the tracking in your despatch email. If the parcel is overdue or the tracking doesn’t explain where it is, contact us with your order number and we’ll investigate with the carrier.

Depending on what we find, we’ll give you updated tracking or, where appropriate, arrange a replacement or refund.

Email sales@jcphardware.co.uk, message us on WhatsApp, or call 01209 200564.

Start your return online at returns.jcphardware.co.uk. You’ll need your order number (it’s on your order confirmation email) and either the email you ordered with or your delivery postcode.

Choose the items you’re sending back and tell us why. You’ll get the return address and instructions straight away.

Please package your return carefully. Wrap metal items such as handles, locks and hinges individually, protect visible surfaces from scratches and make sure items can’t knock against each other. Where possible, reuse the packaging supplied with your order.

Bought on Amazon or eBay? Please return through Amazon or eBay. Full details are on our Delivery & Returns policy page.

We refund rather than exchange. Start a return for the item you don’t need and place a new order for the one you do. That way you get the right part straight away instead of waiting for your return to reach us.

We typically process returns within 2–3 working days of receiving them, and refund to your original payment method. Depending on your bank or card provider, it can take a few more days to show in your account.

You’re welcome to carefully inspect a product and compare it with your existing part before deciding whether it’s suitable.

If a product has been handled beyond what is reasonably necessary to inspect it and this has reduced its value, for example screw marks, spindle marks, scratches, tool marks or other signs of fitting, the refund may be reduced to reflect the actual reduction in value.

We don’t apply an automatic restocking fee. See our Delivery & Returns policy for full details.

Sorry about that. Start a return at returns.jcphardware.co.uk and choose the reason. You’ll get a postage-paid label straight away, so it won’t cost you anything to send it back, and we’ll put it right.

Not sure what you’ve received? Send us a photo on WhatsApp or email sales@jcphardware.co.uk and we’ll check.

Please keep the packaging and take clear photos of the item, the box and any damage to the parcel.

Then start a return at returns.jcphardware.co.uk and choose the reason. You’ll get a postage-paid label straight away.

Questions? Email sales@jcphardware.co.uk or send photos on WhatsApp.

Gaskets sold by the metre are normally despatched in one continuous length where possible. Just set the quantity at checkout to the total length you need. Where a gasket is sold as a fixed-length roll or pack, the product page shows this clearly.

Yes. Some products are made, cut, keyed or otherwise prepared to your requirements, including applicable ABS cylinders and keys.

Products made to your specification or clearly personalised are normally excluded from the standard change-of-mind cancellation and returns policy, so please check measurements, key information, colours and other options carefully before ordering.

This doesn’t affect your statutory rights if a custom-made product is faulty, damaged when supplied, not as described, or we make an error fulfilling your specification. See our Delivery & Returns policy for more.

Your purchase is protected by your statutory rights under the Consumer Rights Act 2015, and some products also include a separate manufacturer warranty. Manufacturer warranty periods and conditions vary by brand and product.

If you think a product has developed a fault, contact us with your order details and we’ll help you work out the next step.

We accept the payment methods shown at checkout, including major debit and credit cards and supported digital payment options. Payments are processed securely.

VAT invoices are emailed automatically when your order is despatched.

Account holders: log in → My Account → Orders → select the order to view and print.
Guest orders: email sales@jcphardware.co.uk with your order number.

Complete our trade account application form with your business details. We’ll review your application and come back to you. Trade accounts get competitive pricing, dedicated support and priority order processing. Find out more about trade accounts.