Help & FAQs

Send us a clear photo on WhatsApp or email. Many door and window parts look very similar, so seeing the item is almost always the fastest way for us to recommend the correct replacement. See our full part identification guide for photo tips.

Because many uPVC window and door parts look very similar, descriptions over the phone often lead to the wrong part being identified. A quick photo helps us identify the correct part more accurately, avoid sending the wrong item, and get it right first time — saving you the hassle of returns.

Orders placed before 2:00pm Mon–Fri are despatched the same day. Orders placed after that cut-off (or at the weekend or on a bank holiday) are despatched the next working day.

Yes — free UK delivery on all orders, sent by Royal Mail Tracked 24 (typically next working day).

Currently we only ship to UK mainland, including Highlands & Islands and Northern Ireland. We don't deliver to the Channel Islands, Southern Ireland, or overseas.

Tracking details are emailed automatically when your order is despatched. Account holders can also log in and find tracking under My Account → Orders.

Please contact us with your order number and we'll trace your package. Depending on what we find, we'll either provide updated tracking, arrange a replacement if the package is lost, or process a refund — whichever you prefer. Email sales@jcphardware.co.uk, message us on WhatsApp, or call 01209 200 564.

Account holders: Log in → Orders → select the order → click "Return Items".

Guest customers: Post the item to JCP Hardware, Unit 1A, Barncoose Industrial Estate, Barncoose, Redruth, Cornwall TR15 3RQ. Please include your order number and delivery name.

Full details on our Delivery & Returns policy page.

Email sales@jcphardware.co.uk with your order number and, if possible, a photo of what you received. We'll despatch the correct item promptly and send you a postage-paid returns label so you can send the incorrect item back at no cost to you.

If possible, take photos of the damaged packaging and product, then contact us within 30 days of delivery. We'll investigate, send a replacement, and email you a postage-paid returns label if the damaged item needs to come back. Email sales@jcphardware.co.uk or send photos on WhatsApp.

Gaskets are sold per metre and despatched in one continuous length where possible. Just adjust the quantity at checkout for the total length you need.

Yes, including ABS cylinders cut to code. Custom items are made to your exact specification and can only be returned if faulty, damaged in transit, or incorrectly manufactured by us. They can't be returned due to incorrect measurements, key codes or colour choices supplied by the customer.

All our products are covered by your statutory rights under the Consumer Rights Act, plus any manufacturer warranty that applies to the specific product (this varies by brand). If something fails within a reasonable period, get in touch and we'll help put it right.

We accept Visa, Mastercard and Maestro debit/credit cards, PayPal, Apple Pay and Google Pay. All payments are encrypted and processed securely.

VAT invoices are emailed automatically when your order is despatched.

Account holders: Log in → My Account → Orders → select the order to view and print.
Guest orders: Email sales@jcphardware.co.uk with your order number.

Complete our trade account application form with your business details. We'll review your application and come back to you. Trade accounts receive competitive pricing, dedicated support and priority order processing.