Help & FAQs

Send us clear photos of your existing part using our part identification service, on WhatsApp or by email.

Many window and door parts look very similar, so clear photos from several angles plus the key measurements are usually the fastest way for us to help identify the correct replacement.

Many uPVC, aluminium and timber window and door parts can look almost identical but differ by only a few millimetres or by their fixing positions, handing or operation. Clear photos and measurements help us identify the replacement more accurately and reduce the chance of you ordering the wrong part.

Please check the part before fitting or installing it.

Place the new part alongside your existing part and compare the overall size, shape, fixing positions and important measurements shown on the product page. For a door handle, for example, this may include fixing centres, PZ measurement, spindle position, backplate dimensions and spindle type.

Please don't screw, bolt or install a product simply to find out whether it fits. Fitting can leave screw marks, spindle marks, scratches or other signs of installation which can reduce the value of the product and may affect the refund available if you later return it.

If you're unsure, send us photos and measurements before fitting and we'll be happy to help.

Orders placed before 2:00pm Mon–Fri are normally despatched the same working day. Orders placed after that cut-off, at the weekend or on a bank holiday are despatched the next working day.

Yes — we offer free UK delivery on all orders. Most small and medium items are sent using Royal Mail Tracked 24, while longer or oversized products may be sent using Evri or Parcelforce. See our Delivery & Returns page for full service details and delivery estimates.

We currently deliver within the UK and Northern Ireland, including the Scottish Highlands & Islands, Isle of Man and Isle of Wight. We don't currently deliver to the Republic of Ireland, BFPO addresses or overseas destinations. See our Delivery & Returns page for full coverage details.

Tracking details are emailed automatically when your order is despatched. Account holders can also log in and find tracking information under My Account → Orders.

First, check the tracking information in your despatch email. If the parcel is overdue or the tracking doesn't explain where it is, please contact us with your order number and we'll investigate with the delivery carrier.

Depending on what we find, we'll provide updated tracking information or, where appropriate, arrange a replacement or refund.

Email sales@jcphardware.co.uk, message us on WhatsApp, or call 01209 200 564.

Account holders: Log in → Orders → select the order → click "Return Items".

Guest customers: Email sales@jcphardware.co.uk with your order number, or return the item to:

JCP Hardware
Unit 1A, Barncoose Industrial Estate
Barncoose, Redruth
Cornwall TR15 3RQ

Please include your order number and the name used on the order.

Please package your return carefully. Wrap metal items such as handles, locks and hinges individually, protect visible surfaces from scratches and make sure items can't move around or knock against each other during transit. Where possible, reuse the protective packaging supplied with your order.

Full details are available on our Delivery & Returns policy page.

You're welcome to carefully inspect a product and compare it with your existing part before deciding whether it's suitable.

If a product has been handled beyond what is reasonably necessary to inspect it and this has reduced its value — for example, because it has screw marks, spindle marks, scratches, tool marks or other signs of fitting — the refund may be reduced to reflect the actual reduction in value.

We don't apply an automatic restocking fee. See our Delivery & Returns policy for full details.

Please contact us with your order number and, if possible, a photo of what you received. If we've supplied the wrong product, we'll put it right and, where the incorrect item needs to be returned, provide a postage-paid return method so you aren't left paying the return cost.

Email sales@jcphardware.co.uk or message us on WhatsApp.

Please contact us as soon as possible. If you can, keep the packaging and take clear photos of the damaged product, outer packaging and any visible damage to the parcel. This helps us investigate what happened and resolve the problem quickly.

Where appropriate, we'll arrange a replacement or refund and provide a postage-paid return method if the damaged item needs to come back to us.

Email sales@jcphardware.co.uk or send photos on WhatsApp.

Gaskets sold by the metre are normally despatched in one continuous length where possible. Just adjust the quantity at checkout for the total length you need. Where a particular gasket is sold as a fixed-length roll or pack, the product page will show this clearly.

Yes. Some products are made, cut, keyed or otherwise prepared specifically to your requirements, including applicable ABS cylinders and keys.

Products made to your specification or clearly personalised are normally excluded from the standard change-of-mind cancellation and returns policy, so please carefully check measurements, key information, colours and other options before ordering.

This doesn't affect your statutory rights if a custom-made product is faulty, damaged when supplied, not as described, or we make an error fulfilling your specification. See our Delivery & Returns policy for more information.

Your purchase is protected by your statutory rights under the Consumer Rights Act 2015, and some products also include a separate manufacturer warranty. Manufacturer warranty periods and conditions vary by brand and product.

If you believe a product has developed a fault, contact us with your order details and we'll help you work out the appropriate next step.

We accept the payment methods displayed at checkout, including major debit and credit cards and supported digital payment options. Payments are processed securely.

VAT invoices are emailed automatically when your order is despatched.

Account holders: Log in → My Account → Orders → select the order to view and print.
Guest orders: Email sales@jcphardware.co.uk with your order number.

Complete our trade account application form with your business details. We'll review your application and come back to you. Trade accounts receive competitive pricing, dedicated support and priority order processing.