Return & Shipping Policy

Return & Shipping Policy

UK Delivery Services

We are committed to delivering your products promptly and efficiently through our range of delivery options designed to meet your specific requirements.

Free Standard Delivery (3-5 Working Days)

  • Cost: Free on all orders over £10.00
  • Estimated Delivery: 3-5 working days
  • Coverage: All UK addresses
  • Order Processing: Orders placed after 12:00 pm Friday will be dispatched the following Monday
  • Service Days: No dispatches on weekends or Bank Holidays

Standard Delivery (3-4 Working Days)

  • Cost: £2.99
  • Estimated Delivery: 3-4 working days
  • Coverage: All UK addresses
  • Order Processing: Orders placed after 12:00 pm Friday will be dispatched the following Monday
  • Service Days: No dispatches on weekends or Bank Holidays

Tracked 48 (2 Working Days)

  • Cost: £3.99
  • Estimated Delivery: 2 working days
  • Order Processing: Same-day dispatch for orders placed before 12:00 pm (Monday-Friday)
  • Weekend Orders: Orders placed after 12:00 pm Friday will be dispatched the following Monday
  • Service Days: No dispatches on weekends or Bank Holidays

Premium Tracked 24 (1 Working Day)

  • Coverage: Mainland UK only
  • Cost: £4.99
  • Estimated Delivery: Next working day (not guaranteed)
  • Shipping Method: Royal Mail Tracked 24 (DPD, TNT or FedEx for oversized items)
  • Order Processing: Same-day dispatch for orders placed before 12:00 pm (Monday-Friday)
  • Weekend Orders: Orders placed after 12:00 pm Friday will be dispatched the following Monday

Delivery Information

Processing Times

  • Orders placed on weekends or Bank Holidays will be processed on the next working day
  • All delivery timeframes begin from the dispatch date, not the order date

Delivery Estimates

  • All delivery times provided are estimates and may vary due to factors beyond our control
  • Potential delays may occur due to weather conditions, courier issues, or other exceptional circumstances
  • We will keep you informed of any significant changes to your expected delivery date

Delivery Restrictions

  • We currently deliver within the UK mainland only
  • We regret that we cannot deliver to the Channel Islands or Southern Ireland at this time

Returns Policy

30-Day Money Back Guarantee

  • Return any standard item within 30 days of receipt for a full refund
  • Items must be in original condition with all packaging and accessories
  • Simply contact our customer service team to initiate your return

For Faulty or Damaged Items

  • We will cover return shipping costs for items that are:
    • Faulty
    • Damaged during transit
    • Incorrectly described or shipped
  • Please contact us within 30 days of delivery to report any issues

Custom-Made Products

  • Custom-made items can only be returned if:
    • The product has a manufacturing fault
    • The item was damaged during delivery
    • We made an error in fulfilling your specifications
  • Returns will not be accepted for custom products if the issue stems from customer-provided specifications (measurements, color choices, etc.)

Refund Processing

  • Refunds will be issued to your original payment method
  • Standard refunds are typically processed within 5-7 working days of receiving your return
  • If you opted for an upgraded delivery service, these additional charges are non-refundable

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