Return & Shipping Policy

UK Delivery & Returns

We're committed to delivering your products promptly and efficiently, with a hassle-free returns policy.

For oversized or long items e.g. multipoint door locks

Processing Times

• Orders placed on weekends or Bank Holidays will be processed on the next working day
• All delivery timeframes begin from the dispatch date, not the order date

Delivery Estimates

• All delivery times are estimates and may vary due to factors beyond our control
• Potential delays may occur due to weather, courier issues, or exceptional circumstances
• We will keep you informed of any significant changes to your expected delivery date where possible

Delivery Restrictions

• We currently deliver within the UK mainland only
• We regret that we cannot deliver to the Channel Islands or Southern Ireland at this time

30-Day Money Back Guarantee

• Return any standard item within 30 days of receipt for a full refund
• Items must be in original condition with all packaging and accessories
• Simply contact our customer service team to initiate your return

How to Request a Return

If you checked out using an account: Log in to your account, go to Orders, select the relevant order, and request a return.

If you checked out as a guest: Please return your item to:

Faulty or Damaged Items

We will cover return shipping costs for items that are:

• Faulty
• Damaged during transit
• Incorrectly described or shipped

Custom-Made Products

Custom-made items can only be returned if:

• The product has a manufacturing fault
• The item was damaged during delivery
• We made an error in fulfilling your specifications

Refund Processing

• Refunds will be issued to your original payment method
• Standard refunds are typically processed within 3–5 working days of receiving your return
• If you opted for an upgraded delivery service, these additional charges are non-refundable