UK Delivery Services
We are committed to delivering your products promptly and efficiently. Most orders are sent via Royal Mail Tracked 24 (delivery aim 1–2 working days). For oversized or long items, we use Parcelforce Large 48 or DPD.
Free Shipping (Royal Mail Tracked 24 – Delivery Aim 1–2 Working Days)
- Shipping Method: Royal Mail Tracked 24 (most parcels)
- Cost: Free on all orders over £10.00
- Delivery Aim: 1–2 working days
- Coverage: All UK mainland addresses
- Order Processing: Same-day dispatch for orders placed before 2:00 pm (Monday–Friday)
- Weekend Orders: Orders placed after 2:00 pm Friday will be dispatched the following Monday
- Service Days: No dispatches on weekends or Bank Holidays
Oversized / Long Items (Parcelforce Large 48 or DPD – 2 Working Days)
- Applies To: Oversized or long items (e.g. multipoint door locks)
- Shipping Method: Parcelforce Large 48 or DPD (selected based on size/format)
- Cost: Free on all orders over £10.00
- Delivery Aim: 2 working days
- Coverage: UK mainland only
- Order Processing: Same-day dispatch for orders placed before 2:00 pm (Monday–Friday)
- Weekend Orders: Orders placed after 2:00 pm Friday will be dispatched the following Monday
Delivery Information
Processing Times
- Orders placed on weekends or Bank Holidays will be processed on the next working day
- All delivery timeframes begin from the dispatch date, not the order date
Delivery Estimates
- All delivery times provided are estimates (or delivery aims) and may vary due to factors beyond our control
- Potential delays may occur due to weather conditions, courier issues, or other exceptional circumstances
- We will keep you informed of any significant changes to your expected delivery date where possible
Delivery Restrictions
- We currently deliver within the UK mainland only
- We regret that we cannot deliver to the Channel Islands or Southern Ireland at this time
Returns Policy
30-Day Money Back Guarantee
- Return any standard item within 30 days of receipt for a full refund
- Items must be in original condition with all packaging and accessories
- Simply contact our customer service team to initiate your return
How to Request a Return
- If you checked out using an account: log in to your account, go to Orders, select the relevant order, and request a return.
- If you checked out as a guest: please contact our customer service team and we will help you arrange the return.
For Faulty or Damaged Items
- We will cover return shipping costs for items that are:
- Faulty
- Damaged during transit
- Incorrectly described or shipped
- Please contact us within 30 days of delivery to report any issues
Custom-Made Products
- Custom-made items can only be returned if:
- The product has a manufacturing fault
- The item was damaged during delivery
- We made an error in fulfilling your specifications
- Returns will not be accepted for custom products if the issue stems from customer-provided specifications (measurements, colour choices, etc.)
Refund Processing
- Refunds will be issued to your original payment method
- Standard refunds are typically processed within 3–5 working days of receiving your return
- If you opted for an upgraded delivery service, these additional charges are non-refundable