Terms & Conditions

Terms & Conditions of Sale

Standard Terms and Conditions for JCP Hardware, a trading name of J C Plastics Limited.

1. Interpretation

1.1 In these Conditions the following terms apply:

• 'Conditions' — these standard Terms and Conditions of sale
• 'Contract' — the contract for the sale of the Goods
• 'Payment Card' — the credit or debit card or other payment system used for payment
• 'Delivery Area' — United Kingdom (including Highlands, Islands, and Channel Islands) and the EU
• 'Goods' — the products ordered from our Website
• 'Order' — any order placed by you with us for the supply of Goods
• 'Order Form' — the electronic order form submitted by you
• 'Website' — our online presence at https://jcphardware.co.uk

1.2 Unless the context requires otherwise: words in singular include plural and vice versa; words importing masculine gender include feminine; references to persons include bodies of persons whether corporate or incorporate.

1.3 Headings are for convenience only and do not affect interpretation of these Conditions.

2. Basis of Sale

• 2.1 We shall sell to you only those goods specified in your order and accepted by us. We reserve the right to reject any order.
• 2.2 No Order is deemed accepted until confirmed by us via email or in writing.
• 2.3 No variation to these Conditions shall be binding unless agreed by us in writing or by email.
• 2.4 Any error or omission in our documentation is subject to correction provided the correction does not materially affect the contract.

3. Orders

• 3.1 The quantity, quality, and description of the Goods will be those set out in your Order (if accepted by us).
• 3.2 Orders are accepted at our discretion, typically when Goods are available, pricing is current, delivery is possible to your location, and your Payment Card is authorised.
• 3.3 Either party may withdraw from the contract in case of obvious errors or inaccuracies regarding the Goods on our website.
• 3.4 You are responsible for ensuring the accuracy of your Order and providing necessary information within sufficient time.
• 3.5 We reserve the right to make changes to Goods specifications to conform with statutory or EU requirements.

4. Price and Payment

• 4.1 The price of the Goods shall be as shown on our website at the time of order.
• 4.2 If prices increase between order acceptance and delivery, we will notify you and seek confirmation. You have the option to cancel if the new price is unacceptable.
• 4.3 Prices do not include insured postage or packaging, which will be charged additionally and clearly displayed during checkout.
• 4.4 All prices include applicable value added tax.
• 4.5 By providing Payment Card details, you confirm the information is accurate and you are authorised to use the card.
• 4.6 If payment cannot be processed, we may cancel the Order or suspend further deliveries.
• 4.7 We will not share your personal information with third parties without permission.

5. Delivery

• 5.1 Delivery shall be made to the address provided in your Order Form.
• 5.2 We will make reasonable efforts to meet the delivery date or deliver within 30 days if no date is specified. We cannot be held responsible for delays beyond our control.
• 5.3 If delivery cannot be made within 30 days of the expected date, you may arrange a revised date or cancel for a full refund.
• 5.4 For multiple orders, partial deliveries may be arranged by mutual agreement.
• 5.5 Our liability for failed delivery is limited to the price of the Goods plus reasonable delivery/return costs.
• 5.6 Either party may cancel the contract for non-performance of delivery obligations, in which case we will refund all payments and reasonable return costs.

6. Risk and Property

• 6.1 Risk passes to you upon delivery. If you delay delivery, our responsibility ends on the agreed delivery date.
• 6.2 Ownership of Goods remains with us until payment is received in full. Goods supplied are not for resale.

7. Returns & Refunds Policy

Standard Items

• 7.1 We offer a 30-day return window from date of receipt for all standard items.
• 7.2 You will receive a full purchase price refund for items returned in original condition with packaging.
• 7.3 Return delivery charges are not refundable unless the item is faulty, damaged during transit, or incorrectly described.
• 7.4 If you opted for an upgraded delivery service, these additional charges are non-refundable under all circumstances.

Custom-Made Items

7.5 ABS Custom Made Cylinders and other custom products are subject to the following specialised return policy:

Returns accepted ONLY in these circumstances:

• Manufacturing fault in the product
• Damage sustained during transit
• Error on our part in fulfilling your order specifications

Returns will NOT be accepted for:

• Incorrect measurements provided by customer
• Key code specifications provided by customer
• Colour selections made by customer

Return Process

7.6 Account Holders:

• Log in to your account and navigate to the 'Orders' section
• Locate the relevant order and select 'Return Items?'
• Specify quantity, reason for return, and preferred resolution
• Add any necessary details in the comments field
• Submit your request and await confirmation email

7.7 Guest Orders:

For guest orders, please return your item to:

8. Warranties and Liability

• 8.1 These Conditions do not affect any additional rights under a manufacturer's warranty/guarantee or your statutory rights.
• 8.2 You are asked to examine goods promptly after delivery. Any claim based on defects must be notified within 30 days from delivery or within a reasonable time after discovery.
• 8.3 For valid claims notified within 30 days, you may reject the Goods for a full refund or request a replacement.
• 8.4 For claims made after 30 days but within a reasonable time, we may replace the Goods or, at our discretion, refund the price with no further liability.
• 8.5 Except for death or personal injury caused by our negligence, our liability is limited to circumstances where there is a breach of legal duty of care, such loss is reasonably foreseeable, and the loss is not increased by your breach of contract.
• 8.6 We assume no responsibility for the contents of other websites linked from our Website.

9. Right to Cancel

• 9.1 You have a cooling-off period of 30 days after receiving the Goods to cancel the Contract and return the Goods at your cost for a full refund of the purchase price and delivery cost.
• 9.2 During the cooling-off period, cancellation must be given by written notice.
• 9.3 Goods must be returned complete and undamaged with all accessories and instructions in reasonable packaging condition.
• 9.4 The right to cancel does not apply to: personalised Goods; Goods made to your specification; or custom-made items as detailed in section 7.5.
• 9.5 If we supply substituted Goods, your right to cancel remains as above, but return costs will be borne by us.

10. Communications

• 10.1 Electronic communications are deemed sent when entering an Information System outside the sender's control and received when entering a readable form in the recipient's system.
• 10.2 Postal communications are deemed received three days after mailing by first class or five days after mailing by second class.
• 10.3 To protect your interests, request delivery receipts for electronic communications and retain copies.

11. General

• 11.1 If any provision of these Conditions is invalid or unenforceable, it will not affect other provisions.
• 11.2 No term of the Contract is intended to confer benefit on any third party.
• 11.3 We will attempt to resolve disagreements efficiently. If you wish to take court proceedings, you must do so within the United Kingdom.
• 11.4 These Terms and Conditions are governed by the laws of England and Wales.