We have different cut-off times for our delivery services:

• • Premium Tracked 24: Orders must be placed before 12:00 PM
• • All other delivery services: Orders must be placed before 2:00 PM

Orders placed before these times will be dispatched the same working day. Orders placed after the cut-off time on a Friday will be dispatched the following Monday.

Customers can log into their account, go to the "Orders" tab, select the order, and click "Return Items?" to initiate a return. For guest orders, customers should email sales@jcphardware.co.uk to start the return process.

Currently, JCP Hardware only ships to mainland UK.

Gaskets are sold per metre, and they will be dispatched in one continuous length where possible. Customers can adjust the quantity if they need more than one metre.

Yes, free shipping is available for orders over £10.00. The estimated delivery time for free shipping is 3-5 working days.

If you need help identifying a product or part:

• • Click the WhatsApp button at the bottom of the page
• • Send us clear photos of the item you need help with
• • Our team will help identify the correct product for you
• • WhatsApp support is available Monday to Friday, 9:00 am - 3:15 pm
• • Or email us at sales@jcphardware.co.uk with photos and details

This service is especially helpful when you need replacement parts but aren't sure of the exact model or specifications.

If you're a trade customer looking to register for a trade account with JCP Hardware:

• • Complete the application form with your business details
• • Our team will review your application and get in touch with you

Trade accounts receive special benefits including competitive pricing and dedicated customer support.

Yes, we offer a full 1-year warranty on all products we sell. Some items also come with additional manufacturers' warranties that extend beyond our standard coverage period.

If you experience any issues with your purchase within the warranty period, please contact our customer service team for assistance.

We accept a variety of payment methods for your convenience:

• • Credit cards (Visa, MasterCard, etc.)
• • Debit cards
• • PayPal
• • Google Pay
• • Apple Pay

Tracking your order is easy:

• • We send tracking details via email once your order has been dispatched
• • Alternatively, registered customers can log into their account
• • Navigate to the "Orders" section
• • Find your order and click on the tracking number to monitor its progress

If your order hasn't arrived within the expected timeframe, please contact us immediately. We'll trace your package and either:

• • Provide tracking information if it's still in transit
• • Arrange for a replacement if the package is lost
• • Process a refund if preferred

If you've received an incorrect product:

• • Contact our customer service team right away
• • We'll dispatch the correct item promptly
• • We'll arrange collection of the incorrect item at no cost to you

For items damaged during transit:

• • Take photos of the damaged packaging and product if possible
• • Contact us within 30 days of delivery
• • We'll investigate and send a replacement
• • All return shipping costs will be covered by us

For account holders:

• • Log in to your account
• • Navigate to the 'Orders' section
• • Click 'Return Items' next to the relevant order
• • Follow the on-screen instructions to complete your return request

For guest orders: Please email us at sales@jcphardware.co.uk with your order details for return instructions.

We understand that mistakes happen:

• • Contact us to discuss the situation
• • We'll help you identify the correct product
• • You can return the incorrect item (in original condition with packaging)
• • Standard return policies apply

Your satisfaction is our priority:

• • Return the product within 30 days in its original condition
• • We'll process a full refund of the purchase price
• • Your feedback helps us improve our product offerings

VAT invoices are automatically emailed to you when your order is dispatched.

For account holders:

• • Log in to your account
• • Go to 'My Account' and select 'Orders'
• • Locate the relevant order
• • View and print your VAT invoice

For guest orders: Email us at sales@jcphardware.co.uk with your order number to request a VAT invoice.

Yes, we offer custom-made products, including ABS cylinders. Please note that custom items:

• • Are made specifically to your requirements
• • Can only be returned if faulty, damaged in transit, or incorrectly manufactured
• • Cannot be returned due to incorrect measurements, key codes, or colour choices supplied by you