Support & Help Centre
Find answers to common questions about your hardware purchases. For help identifying a replacement part, a clear photo is often the quickest way for us to help.
Free DeliveryOn Orders Over £10 Same DayDispatch Before 2pm 30 DaysMoney Back
The quickest way to get help: Because many door and window parts look very similar, we can usually help you faster and more accurately if you send us a photo of the part you need. You can still call us during opening hours, but in many cases we may still need a photo to recommend the correct replacement part.
Get In Touch
Email Support
Not sure what part you need? Just email us a clear photo and any measurements you have. Our team will identify the correct replacement for you and point you straight to the right product — no guesswork needed.
Include a photo from the front and side where possible, along with any measurements or brand markings. The more detail you can give us, the faster we can help.
sales@jcphardware.co.uk
Mon–Fri: 8:30–15:30
Phone Support
Speak directly with our team during opening hours.
Send a photo first — it’s faster!
Include a photo from the front and side where possible, along with any measurements or brand markings.
01209 200564
Mon–Fri: 8:30–12:30 & 13:00–15:30
WhatsApp Support
The fastest way to get help. Simply tap the link below, attach a photo of the part you need, and send it straight to our team. We'll identify it and come back to you quickly — often within the hour during business hours.
Include a photo from the front and side where possible, along with any measurements or brand markings. A clear photo is all we need.
Send us a photo on WhatsApp
Mon–Fri: 8:00–15:15
Opening Hours
Online Sales: Monday to Friday: 8:30–12:30 & 13:00–15:30
Frequently Asked Questions
Support What is the quickest way to get help identifying a part?
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The quickest way to get help is to send us a clear photo of the part by WhatsApp or email. Because many parts look very similar, seeing the item helps us recommend the correct replacement more quickly and accurately.
Delivery What is the delivery cut-off time?
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Orders must be placed before 2:00pm Monday–Friday for same-day dispatch.
Orders placed after the cut-off time on a Friday will be dispatched the following Monday (excluding Bank Holidays).
Returns How do I return an item to JCP Hardware?
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Account holders: Log in, go to the Orders tab, select the order and click "Return Items?" to initiate a return.
Guest orders: Please return your item to:
JCP Hardware, Unit 1A, Barncoose Industrial Estate, Barncoose, Redruth TR15 3RQ. Please include your order number and delivery address.
Delivery Do you ship overseas?
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Currently, JCP Hardware only ships to mainland UK. We are unable to deliver to the Channel Islands or Southern Ireland at this time.
Products How can I order gasket material, and will it be delivered in one length?
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Gaskets are sold per metre and will be dispatched in one continuous length where possible. You can adjust the quantity if you need more than one metre.
Delivery Can I get free shipping?
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Yes — free shipping is available on orders over £10.00. The estimated delivery time is 1–2 working days via Royal Mail Tracked 24.
Part ID How can I send photos of a product I need help identifying?
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The easiest way is to send us a clear photo by WhatsApp or email:
This is especially helpful when you need a replacement part but are not sure of the exact model or specification.
Trade Account I am trade — how do I register for a trade account?
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If you're a trade customer looking to register for a trade account with JCP Hardware:
Apply for Trade Account
- Complete the application form with your business details
- Our team will review your application and get in touch
- Trade accounts receive competitive pricing and dedicated customer support
Warranty Do your parts come with a warranty?
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Yes, we offer a full 1-year warranty on all products we sell. Some items also come with additional manufacturers' warranties that extend beyond our standard coverage period.
If you experience any issues with your purchase within the warranty period, please contact our customer service team for assistance.
Payment What payment methods do you accept?
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We accept a variety of payment methods:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- PayPal
- Google Pay
- Apple Pay
Order Tracking How do I track my order?
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- We send tracking details via email once your order has been dispatched
- Registered customers can also log into their account
- Navigate to the Orders section
- Find your order and click the tracking number to monitor its progress
Delivery Information
Where Do We Deliver?
We currently deliver throughout the UK mainland. Unfortunately we are unable to deliver to the Channel Islands or Southern Ireland at this time.
How Are Parcels Shipped?
- Free Delivery: Royal Mail Tracked 24 — delivery aim 1–2 working days
- Heavier/Oversized Items: Parcelforce Large 48 or DPD for larger shipments
Order Issues
Missed Deliveries
If your parcel was returned to us because of a missed delivery, please contact our customer service team. We'll be happy to arrange redelivery of your order if still required.
Missing Orders I haven't received my order — what should I do?
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If your order hasn't arrived within the expected timeframe, please contact us immediately. We'll trace your package and either:
- Provide tracking information if it's still in transit
- Arrange for a replacement if the package is lost
- Process a refund if preferred
Incorrect Items What if I received the wrong item?
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If you've received an incorrect product:
- Contact our customer service team right away
- We'll dispatch the correct item promptly
- We'll arrange collection of the incorrect item at no cost to you
Damaged Items What if my item arrived damaged?
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For items damaged during transit:
- Take photos of the damaged packaging and product if possible
- Contact us within 30 days of delivery
- We'll investigate and send a replacement
- All return shipping costs will be covered by us
Returns & Refunds
Return Process How do I return items?
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For account holders:
- Log in to your account
- Navigate to the Orders section
- Click 'Return Items' next to the relevant order
- Follow the on-screen instructions to complete your return request
For guest orders: Please return your item to:
JCP Hardware, Unit 1A, Barncoose Industrial Estate, Barncoose, Redruth TR15 3RQ. Please include your order number and delivery address.
Incorrect Orders What if I ordered the wrong product?
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- Contact us to discuss the situation
- We'll help you identify the correct product
- You can return the incorrect item (in original condition with packaging)
- Standard return policies apply
Product Satisfaction What if I'm not satisfied with product quality?
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- Return the product within 30 days in its original condition
- We'll process a full refund of the purchase price
- Your feedback helps us improve our product offerings
Invoices & Documentation
VAT Invoices How can I get a VAT invoice?
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VAT invoices are automatically emailed to you when your order is dispatched.
For account holders: Log in → My Account → Orders → locate the order → view and print your VAT invoice.
For guest orders: Email sales@jcphardware.co.uk with your order number to request a VAT invoice.
ABS Cylinder Custom Orders
Custom Products Do you offer custom-made products?
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Yes, we offer custom-made products including ABS cylinders. Please note that custom items:
- Are made specifically to your requirements
- Can only be returned if faulty, damaged in transit, or incorrectly manufactured
- Cannot be returned due to incorrect measurements, key codes, or colour choices supplied by you
If you can't find the answer you're looking for, we're happy to help. Sending a photo by WhatsApp or email is often the quickest way for us to recommend the correct replacement.
