Hassle-Free, No-Quibble Money Back Guarantee
Shop with complete peace of mind! If you're not 100% satisfied with your purchase for any reason, we’ll happily refund the full purchase price—just return the item within 30 days, in its original condition and packaging. The only exception is return delivery charges, which we don't refund unless the item is faulty, damaged in transit, or incorrectly described.
How to Return an Item:
We’ve made the return process as easy as possible. Simply follow these steps:
- Log in to your account and head to the 'Orders' tab.
- Find the order you want to return and click ‘Return Items?’ on the right-hand side.
- Enter the quantity you wish to return, select the return reason, and choose whether you'd like a replacement or a refund. If a replacement isn't available, no worries—we'll issue a refund.
- Need to provide more details? There’s a comments box for that!
- Once you’re happy, hit ‘Submit Return Request’ and you’ll receive a confirmation email with the next steps.
Guest Orders:
If you placed an order as a guest, no problem! Just email us at sales@jcphardware.co.uk and we’ll help you with the return process.