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Online Returns

No Quibble Money Back Returns Policy.

Shop with absolute confidence knowing that if you are not satisfied for any reason we will refund the full purchase price providing you return the item within 30 days and in the same condition as when dispatched. Except for those cases where an item proves to be faulty, damaged on delivery or incorrectly described, return delivery charges and postage expenses are not refunded.

Return of Items:

If you need to return an item please log into your account and click on the orders tab. Locate the order you wish to return and on the right click on 'Return Items?'

You will then be taken to the returns tab; on the right hand side enter the quantity you wish to return; then on the left below the item, select the return reason and then the return action (whether you would like a replacement or a refund). If a replacement is not available, we will issue you a refund. There is a comments box to the right if you need to enter any more details.

Once you are happy that all the details have been correctly entered then click on the 'Submit Return Request' button.

You will then be sent a return request email from JCP Hardware with instructions.

If you have placed an order as a guest and you wish to return it, then please email us at sales@jcphardware.co.uk

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